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Carvana Faces Government Scrutiny and Fines Following Consumer Complaints

Carvana Faces Government Scrutiny and Fines Following Consumer Complaints

Carvana Co. says its goal is to help consumers sidestep everything people hate about buying used cars, thanks to a shopping experience that takes place almost entirely online. The approach has won over investors, who have enjoyed a return of more than 200% on the stock since the start of last year.

But some customers say the experience hasn’t been as smooth as they expected, as the nine-year-old company gets tripped up in paperwork and bureaucratic red tape.

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