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Issues with MyColorado app | 9news.com

Issues with MyColorado app | 9news.com

The MyColorado app offers a digital copy of your vaccination card–if you need to use the app in any respect.

COLORADO, USA — It’s “vax or masks” time in most Denver metro space counties.

Wednesday was the primary day of the brand new public well being orders in Adams, Arapahoe, Denver and Jefferson counties.

The general public well being orders require companies to mandate masks for purchasers, or require proof of vaccination to be within the enterprise with no masks.

RELATED: Listed here are every county’s guidelines on masks within the Denver metro space

The dimensions of the paper vaccination card doesn’t make for straightforward transportation.

“The cardboard vaccine card that the CDC got here up with may be very, very straightforward to faux. It is not likely significantly legible. In the event you lose it, it isn’t straightforward to get one other one,” mentioned Russell Castagnaro, Colorado’s Director of Digital Transformation within the Workplace of Data Expertise.

He runs the MyColorado app, which offers a digital copy of your vaccination card.

If you need to use the app in any respect, that’s.

“I’d give it a 4.3,” Castagnaro mentioned. “I am deducting for the truth that some customers are having a tough time, particularly with this final launch.”

Within the App Retailer for iOS, the app has a 4.7 ranking.

Within the Play Retailer for Android, the app has a 1.8 ranking.

“In loads of instances, we had individuals utilizing the applying that had been a pair variations again that carried out nowhere close to as nicely,” Castagnaro mentioned.

On Tuesday, 3,300 individuals used the app to entry their digital vaccine card, in line with the state.

“We have been rising at 90,000 customers a month since July,” Castagnaro mentioned. “Now now we have one thing like 465,000 customers in MyColorado, and that is loads of demand.”

That has induced points for customers of the app.

First, to get to the vaccine document a part of the app, you must obtain the app and create an account by scanning the barcode on the again of your Colorado driver’s license or ID. That creates a digital model of your ID within the app.

To entry your vaccine document, you must take a selfie so the app can examine your image to the image in your ID.

You can’t skip this step.

Having the app acknowledge your face has induced points for some utilizing iPhones.

For instance, on Wednesday morning, a 9NEWS worker tried to log in utilizing Face ID, however the app saved getting in an infinite loop, showing prefer it was making an attempt to log in.

“That is the Face ID loop. All of your buddy has to do is to cowl the front-facing digicam, after which it will say ‘oh, we could not do it.’ After which they cancel, after which log in,” Castagnaro mentioned. “After which it will by no means occur once more. However it’s irritating.”

The Workplace of Data Expertise has arrange an FAQ part to reply questions just like the Face ID loop challenge.

The vaccine document on the app is not any totally different than taking a photograph of your vaccine card, besides you should not have to scroll by means of pictures of your pet or partner to get to the saved photograph.

Use of the MyColorado App as proof of your vaccination standing is particularly listed as legitimate proof within the new public well being orders from Tri-County Well being and Jefferson County Public Well being. It isn’t explicitly listed within the Denver Division of Public Well being order.

“Very often now we have 50,60 requests per second coming to our servers,” Castagnaro mentioned.

There’s one other replace coming to the app that can remedy a number of the demand points.

“It improved loads of what we noticed as ‘low community connection locations,’ so like in the event you’re on the Ball Area otherwise you’re at a stadium otherwise you’re at a live performance, bandwidth is more durable to come back by,” Castagnaro mentioned. “What we have executed is made it so we’re hitting our servers as little as potential to present all of the customers one of the best expertise potential.”

And if all else fails, you must know Engineering 101.

“Uninstall and reinstall principally will get you to begin off contemporary,” Castagnaro mentioned.

RELATED: How Boulder County’s vaccine verification program is working to this point

SUGGESTED VIDEOS: Full Episodes of Subsequent with Kyle Clark

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