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Lengthy waits for airways’ customer support for these seeking to change, cancel journey plans

Lengthy waits for airways’ customer support for these seeking to change, cancel journey plans

SINGAPORE – When Mr Jason Huang, 28, wished to cancel his ticket on board a Singapore Airways (SIA) flight to Los Angeles final month, he spent a complete of about six hours attempting to achieve a customer support consultant on the cellphone.

He did not get by on the cellphone and heard from a customer support consultant through e-mail solely about three weeks after his flight got here and went. Mr Huang, a Singapore everlasting resident who resides in Myanmar and owns a buying and selling firm there, remains to be ready for a refund of the air miles he redeemed. 

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